A broken migration, a bold fix, and 30% in savings.
Rodda Miller Paint operates manufacturing plants, distribution warehouses, and retail showrooms across Oregon and Washington. Their incumbent provider had promised a seamless cloud migration but delivered dropped calls, unreliable service, and a billing structure that didn't match the original quote. With 250+ users spread across multiple sites, the pain was compounding monthly — but breaking a multi-year contract felt equally daunting. The company was stuck paying for a system that didn't work and afraid to make it worse.
A paint manufacturer and retailer with 250+ SKUs and locations across the Pacific Northwest has exactly the kind of distributed footprint where telecom costs accumulate invisibly. Each store provisioned on its own contract, each circuit with its own renewal date, each carrier with its own billing format. Nobody was looking at the aggregate.
The specific pain point that brought Rodda to ITG was a circuit that had been billing for 14 months after the location it served had consolidated into a nearby store. The line was still active, still billing, and would have kept billing indefinitely. When we found it, the question wasn't whether there were more errors — it was how many and how far back they went.
ITG started with a full audit of Rodda's existing telecom environment — mapping every user, device, and circuit across all locations. The team ran a competitive evaluation across four UCaaS providers, building feature-by-feature and cost-per-user comparisons tailored to Rodda's operational needs across manufacturing, distribution, and retail. ITG managed the contract exit strategy with the incumbent, negotiated favorable terms with the selected provider, and coordinated a phased migration that kept every production facility online throughout the transition.
"The phantom circuit credit came back as a line item on the following invoice — 14 months of billing, recovered in full. That credit alone covered ITG's first year of commission on the new contract. The ongoing savings were an additional benefit."
Rodda Miller Paint moved to a modern UCaaS platform with 30% lower per-user costs, consistent call quality across all facilities, and a single monthly invoice that matched the contract exactly. Production never stopped. The billing surprises stopped too.
"Telecom went from a line item nobody understood to a line item somebody owns. ITG tracks every circuit, every renewal date, and every invoice. When a store opens or closes, we're the first call — not the last."
"We'd been told by our previous provider that what we wanted wasn't possible. ITG made it happen in 90 days, under budget, with zero production downtime."
Send us your current telecom invoice. We'll tell you honestly what we see — no pitch, no pressure.
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